Stop call compliance violations and assist agents in real-time
The only real-time agent assist platform that guides call centre agents through mandatory scripts, handles complex objections, and automates QA for supervisors – compatible with any dialer or meeting platform.
Built in collaboration with leaders at
“As the founder and early sales leader, I always found it hard to review all calls and coach a growing sales team. That’s where Outscale improved our call QA coverage to 100% and cut down our QA audit time by 80% while improving quality”
– Anmol Oberoi, Emitrr
Real-time guardrails for high-stakes conversations
100% compliance coverage
Flag FDCPA/Legal/HIPAA risks instantly on every call
Dynamic scripting
Live checklists that adapt as the customer speaks
Instant rebuttals
The exact playbook to overcome “I can’t pay” or “Not interested.”
Instant knowledge
ChatGPT for your company’s knowledge at every rep’s fingertips
Built For Operations & Compliance Leaders
For financial services, insurance, legal, healthcare and other high-volume sales teams who need to enforce script adherence, reduce ramp time, and eliminate compliance risk across hundreds of agents
Transform call centre performance with AI
Automated quality assurance (Auto-QA)
Replace manual call sampling with 100% coverage. Detect missed disclaimers, required disclosures, and mini-Miranda warnings instantly
Missed opportunity detection
Deep-dive question suggestions
Objection handling strategies
Continuous learning without manual work
Live agent guidance & script enforcement
Ensure every rep performs like your top agent. Reduce new hire ramp time by guiding them through complex intake forms and rebuttals, turn-by-turn.
Structured sales feedback
Zero learning curve
Personalized for each rep
Automates post-call workflows
Instant policy & objection lookup
Agents get instant answers to complex policy questions or hard objections without putting the caller on hold or searching a wiki.
Get multiple matches
Ask in natural language
Quick responses
Always up-to-date
Dialer & meeting platform agnostic
Works seamlessly on top of Five9, Genesys, RingCentral, or any web-based dialer or meeting platform like Google meet/Zoom. No complex integrations—just a lightweight overlay that works on your existing devices
Integrated plugins
Zero learning curve
Suggests based on context
Fast responses
Enterprise-grade security & redaction
Security compliant and PII-redaction ready. We ensure sensitive financial and medical data never trains public models.
Two-way encryption
Permission control
Zero-trust architecture
No PII data stored
How does it work?
Install on device or browser
Once installed, roll it out to your agents/reps in minutes
Set context, checklists and playbooks
Fine-tune your context, add checklists and playbooks which will be used to guide your agents in real-time
Go live and enforce checklists/playbooks
Agents see the right script for the right call type instantly
FAQs
How do you ensure 100% script compliance?
Our real-time engine listens for mandatory phrases. If a rep misses a disclosure, we alert them before the call ends.
How does the Slack knowledge integration work?
Our RAG-powered Slack bot instantly retrieves and provides contextual information from your knowledge base, ensuring reps have immediate access to critical information
Who is this best for?
Teams in Collections, Insurance, Legal Intake, Healthcare and Heavy industries who manage high call volumes and strict process requirements.
How do you maintain the security and privacy of the shared data?
We use zero-trust architecture and two-way encryption to keep your data secure. Your data is never shared with a 3rd party
Does this replace QA teams?
It automates the rote listening. Your QA team shifts from “finding errors” to “coaching strategy,” allowing them to cover 100% of calls instead of 2%.
How quickly can we see improvements?
Most teams report significant performance enhancements within 30-60 days, with measurable improvements in call quality and deal closure rates
How does pricing work?
We offer scalable per-call pricing plans based on call complexity, duration and volume, with no hidden fees and transparent pricing. Talk to us for a custom quote
Is this complicated to set up?
We strive to seamless integrate with your CRM, calling tools, knowledge repository and team messaging tools and can be up and running in just a few days
Outscale.ai 