Privacy Policy

Last updated: Aug 2024​

Outscale.ai, also referred to as Outscale (“we”, “us”, “our”), has designed this privacy policy to help the users or customers of this platform understand how we collect, or process their information.

1. Information we collect and use

We collect information through a variety of means including,

1.1 Information collected or provided directly by you

This may include personally identifiable information such as name, email, phone number, as well as firmographic information like company name, company URL, job title, and job function, which you provide by filling out forms, through chats, emails, social media, or other direct interactions.

We use this information to:

• Respond to your queries
• Improve or personalize the site experience
• Share relevant information, including industry news, new product features, events, or articles

This information is stored until you request its deletion (see Section 4 for more details). It is stored in our sales, marketing, and/or customer data tools to support various campaigns.

1.2 Information collected automatically

As you browse our site, our systems automatically collect information such as:

• IP address, device type, device OS, browser type and version, and network details via web logs
• Site activity or browsing behavior (e.g., visited pages, time spent, activities) through cookies or other tracking technologies

We store this information for 30 days from its creation unless requested to be deleted. This data helps us analyze and improve user experience, support marketing efforts, and inform business decisions.

1.3 Data Collected by Our Bot on Slack

When using our Slack bot, we may collect information such as:

• Slack user IDs, channel IDs, or message IDs
• Query inputs and search-related data. This data is used solely to fulfill search requests and provide relevant document recommendations. We do not retain or use this data beyond this purpose.

2. Other uses of personal information

In addition to the uses described above, personal information may also be used:

• To improve or maintain our website or services
• To personalize user experiences
• To communicate updates, products, or support
• For marketing or advertising our products or services
• To prevent or investigate security issues, fraud, or unlawful activity
• To comply with legal and regulatory obligations

3. How we share your personal information

We may share your personal information with the following third parties:

• Service Providers: For technical or business services such as data storage, accessing LLMs, web hosting, marketing, and analytics.
• Business Transactions: In the event of mergers, acquisitions, or bankruptcy, we may share your information.
• Legal Entities: To comply with law enforcement, legal claims, or business obligations.
• Other Third Parties: With your consent, for purposes not covered above.

4. Data retention and deletion

We retain personal information for up to 30 days unless otherwise specified or requested. Users can request the deletion of their data at any time by contacting us through the official channels listed below. Upon receiving a deletion request, we will take the necessary steps to remove your information from our systems within a reasonable timeframe, except for data we are required to keep for legal, regulatory, or contractual obligations.

5. How to control over your personal information

6. Future updates to this privacy policy

From time to time, we may change our privacy policy to keep it updated with the latest norms or changes in our business. You would always find the latest version updated on this page. However, we will not be responsible of intimating these changes to those associated with us and should be a prerogative of users/visitors themselves. In any case you would find the date of last modified always mentioned at the top of this page.

In case of any questions or doubts, please reach out to us at privacy@outscale.ai.